FAQS

What payment methods do you accept?

We currently accept Cash on Delivery (COD). You can pay the total order amount to the courier representative when your order is delivered.

Do you deliver across Pakistan?

Yes. We deliver orders across Pakistan through Leopards Courier.

How long does delivery take?

Delivery time may vary depending on your location and courier operations. The estimated delivery time may also be affected by weather, public holidays, and other unforeseen circumstances.

How can I place an order?

Select the product you want, add it to your cart, proceed to checkout, and provide your correct name, phone number, and complete delivery address. Select Cash on Delivery and complete your order.

Will you contact me to confirm my order?

We may contact you by phone to confirm your order details before dispatch when necessary.

Can I cancel my order?

If you need to cancel an order, contact us as soon as possible. Once an order has been processed or dispatched, cancellation may no longer be possible.

Can I return or exchange my order?

No. All purchases from unifls are final sale, and we do not accept returns or exchanges after delivery.

Please carefully check the product details, images, size, color, and other available information before placing your order.

What if I receive a damaged product?

If your order arrives damaged, contact us promptly with your order number and clear photographs or videos showing the issue. We will review the matter and determine the appropriate resolution.

What if I receive the wrong product?

If you receive a product different from what you ordered, contact us promptly with your order number and clear photographs or videos. We will review the issue and determine the appropriate resolution.

How can I track my order?

Where tracking information is available, it may be provided after your order has been dispatched. Tracking updates are managed by Leopards Courier and may take some time to appear.

What happens if I am not available when the courier arrives?

Please ensure someone is available at the provided delivery address to receive your order. If delivery cannot be completed because the customer is unavailable or cannot be reached, the courier may make another delivery attempt or return the parcel according to its procedures.

What information do I need to provide when ordering?

Please provide your full name, active phone number, city, and complete delivery address to help ensure successful delivery.

Can I change my delivery address after placing an order?

Contact us as soon as possible if you need to change your delivery address. Changes may not be possible once your order has been processed or dispatched.

How can I contact unifls?

You can contact us using the following details:

Email: unifls.pk@gmail.com
Phone: 03114168750
Website: unifls.pk

We will be happy to assist with questions about your products or orders.